Shipping Information at Mundo Natural: What You Need to Know
When shopping at Mundo Natural, understanding how shipments work is essential to ensuring a smooth and satisfactory delivery experience. We ship to Mexico, the United States, and nearly worldwide, offering multiple courier options tailored to your needs. Below is a detailed guide on our shipping policies, delivery times, costs, and important tips.
1. Choosing Your Courier Service
You have the option to select from various courier companies depending on your shipping destination:
Important Notes on National Shipping:
- Free shipping: Typically uses SendEx or similar regular services. If unavailable, FedEx, Estafeta, or DHL will be used with an additional fee.
- Large or bulky packages: Usually shipped via RedPack or SendEx. Using FedEx, Estafeta, or DHL may incur extra costs.
- Example: Sending 10 boxes of Garcinia Trim is done via RedPack or SendEx to optimize shipping costs, as FedEx or DHL would be more expensive.
- Flexibility: We reserve the right to change the courier to improve delivery speed or reduce costs, always prioritizing efficiency.
2. Delivery Times
Delivery times vary based on courier and location. Estimated times appear during checkout:
Additional Considerations:
- Orders paid before 11:00 AM (Mexico time) ship the same day if stock is available.
- Orders after 11:00 AM process the next business day.
- Payments via Remitly (credit/debit cards) ship the same day.
- Delays may occur due to inventory shortages, supplier issues, or weather conditions.
3. Delivery Date and Time Selection
Exact delivery dates or times cannot be selected due to courier routing schedules. However, you will receive tracking information by email and WhatsApp, including the estimated delivery window.
4. Shipping Costs
- Shipping options with prices and delivery times are visible during checkout.
- Shipping prices do not include insurance.
- To insure your package against loss or theft, please request it in your order comments or by email.
- Additional fees may apply for re-delivery if your address is hard to access.
- We will notify you if extra payment is needed or if the shipment will be rerouted.
5. Receiving Your Package
You do not need to be home to receive your delivery. Couriers may leave the package with any adult who has valid ID. Once delivered, the courier is no longer responsible for the package.
6. Missed Deliveries or No One Home
- Couriers attempt delivery twice.
- If unsuccessful, the package is taken to the nearest courier office.
- You have 5-10 days to pick it up.
- If unclaimed, the package returns to us, and you must pay shipping again to resend.
7. Address Errors and Non-Delivery
- Packages with incomplete or incorrect addresses (missing apartment number, suite, etc.) go to the nearest courier office.
- You may use the “OCURRE” service to pick up the package yourself.
- If the package returns to our warehouse:
- Contact us for reshipment.
- You’ll need to pay shipping again unless the error was ours.
- For returns, packages must be at our warehouse for refunds.
- Refunds exclude shipping costs and only apply after package receipt confirmation.
8. Delayed Orders
- Check your email for tracking details and estimated delivery times.
- Track your package directly on the courier’s website.
- Delivery times depend solely on the courier service.
- For Correos de México shipments within Mexico, delivery may take 20-30 business days or longer.
- If your package takes over a month, contact Correos de México directly.
Final Recommendations for a Smooth Delivery
- Provide accurate information: Full name, correct address, email, and phone number are crucial to avoid delays.
- Monitor your email and WhatsApp: Stay updated with shipping notifications and tracking info.
- Keep your tracking number handy: This is your best tool to monitor your shipment and quickly address issues.
At Mundo Natural, we strive to make your shopping and delivery experience as fast, safe, and transparent as possible. While we work closely with courier services, please understand that some factors affecting delivery times are beyond our control. For any questions or assistance, reach out to us via WhatsApp or email.
Thank you for choosing Mundo Natural!
