Returns & Exchanges at Farmacias del Norte: Your Complete Guide

At Farmacias del Norte, we are deeply committed to delivering high-quality products and reliable service to our valued customers. However, we understand that sometimes a return or exchange is necessary. This guide breaks down the process clearly and simply, outlining the steps, applicable products, and conditions you need to know for a smooth experience.

How to Initiate a Return

Returning a product with Farmacias del Norte is straightforward if you follow these steps:

1. Contact Us via Email Send an email to [email protected] including your purchase receipt and the reason for the return.

2. Verify Product Eligibility Before proceeding, ensure your product meets the return conditions described below to avoid delays.

3. Shipping Costs

4. If the product you received is incorrect, we cover the shipping costs for both return and resend.

5. If you are returning a product because it did not meet your expectations, you are responsible for the shipping costs.

6. Time Sensitivity Returns for products delivered outside the agreed time frame are not accepted, as we cannot control third-party shipping services.

Conditions for Accepting Returns

To ensure your return is accepted, your product must meet these criteria:

• Sealed and Unopened: The product should be returned in the exact sealed condition as it was shipped to you.
• Original Condition: No damages, openings, or alterations are allowed.
• No Damage on Arrival: If a product arrives damaged or opened, we cannot process a proper exchange or return.

Return Processing Timeline

Once we receive your returned product, our team will conduct a thorough inspection, which may take 2 to 3 business days. After verification:

• We will notify you regarding the status of your return or exchange.
• If approved, the correct product will be dispatched back to you along with the new tracking number.

Products Not Eligible for Returns or Exchanges

For hygiene and safety reasons, the following product categories are non-returnable:

• Supplements, vitamins, and natural products
• Clothing
• Cosmetics and perfumes
• Groceries and perishable food items

Handling Incorrect Product Shipments

If you receive a product different from what you ordered:

• Notify us within 5 days via email at [email protected].
• Ensure the product is still in its original, unopened condition.
• We will cover the shipping costs for returning the incorrect product and sending the correct one.

Refund Policy

Refunds are granted only under specific circumstances:

• Your order must be insured.
• If your package is lost or fails to arrive at the correct address, we will issue a full refund.
• If the delivery address was incorrect, only the product’s value (not shipping fees) will be refunded.
• Refunds are not issued for orders that are still in transit or out for delivery.

Quick Reference Summary

| Topic | Key Conditions | |------------------------------|------------------------------------------------------------------| | Return for Wrong Shipment | Product sealed, notify within 5 days, company pays shipping | | Return for Dissatisfaction | Customer pays shipping, product sealed and in original condition | | Non-returnable Products | Supplements, clothing, cosmetics, groceries | | Notification Timeframe | 5 days for shipment errors; standard delivery time for others | | Refunds | Only with insured orders and correct address |

Final Advice for a Smooth Return or Exchange

• Always inspect your order immediately upon delivery.
• Keep your purchase receipt safe for any return or exchange requests.
• Contact us promptly if you experience any issues — our team is ready to assist you via [email protected].

At Farmacias del Norte, your satisfaction and safety are our priorities. We strive to make your shopping experience as seamless and trustworthy as possible.

Thank you for choosing Farmacias del Norte – your partner in health and wellness!